Terms of service

 

TERMS OF SERVICE

Welcome to Alithera. In these terms, "we", "us" and "our" mean Alithera, and "you" means anyone using our website or buying from us. By using alithera.store or placing an order, you agree to these terms, together with our Privacy Policy, Refund Policy and Shipping Policy.

1. ABOUT US
Alithera is an independent business based in London, United Kingdom. Our store is hosted on Shopify. You can contact us at Alithera90@gmail.com or 07541577265.

2. OUR PRODUCTS
We try to show our products as accurately as possible. Colours may look slightly different depending on your screen. Our products are comfort and relaxation products, not medical devices, and results vary from person to person. Please read the safety information on each product page and in the user manual before use. If you have a medical condition or an injury, are pregnant, or have a pacemaker or other implanted device, check with your GP before use.

3. ORDERS
When you place an order, you are making an offer to buy. Your order is accepted when we confirm it by email. We may decline or cancel an order, for example if a product is unavailable or a price was shown incorrectly. If we cancel an order you have paid for, we will refund you in full. If you want to change or cancel your order, email us as soon as possible. If it has not been dispatched, we will update or cancel it and refund you in full.

4. PRICES AND PAYMENT
All prices are in pounds sterling (GBP). Delivery costs are shown at checkout before you pay. Payments are processed securely through Shopify, and we never see or store your full card details. Offers and discount codes may change or end at any time and are subject to their own conditions shown on our website.

5. DELIVERY
Delivery details, costs and estimated times are set out in our Shipping Policy. Delivery times are estimates and may be affected by carriers or events outside our control. Responsibility for the products passes to you once they are delivered to you.

6. RETURNS AND YOUR RIGHTS
You can return items within 30 days of delivery, as set out in our Refund Policy. Nothing in these terms affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

7. USING OUR WEBSITE
You may use our website for personal, non-commercial purposes only. You must not misuse the website, attempt to gain unauthorised access to it, or interfere with how it works. All content on this website, including text, images and logos, belongs to Alithera or its licensors and may not be copied without our permission.

8. REVIEWS AND FEEDBACK
If you send us a review or feedback, you allow us to use it to improve and promote our products. Reviews must be honest and must not be offensive, misleading or unlawful. We may remove any review that breaks these rules.

9. OUR LIABILITY
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for loss caused by using products in a way that goes against their instructions. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under UK law.

10. PRIVACY
We handle your personal information as described in our Privacy Policy.

11. CHANGES TO THESE TERMS
We may update these terms from time to time. The version published on our website when you place your order applies to that order.

12. GOVERNING LAW
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

13. CONTACT US
Alithera
Beaconsfield Road, London N11 3AA, United Kingdom
Email: Alithera90@gmail.com
Phone: 07541577265